Tommee Tippee

Sterilizers

1. How do I set my electric sterilizer up for the first time?

It is important that you set your sterilizer up according the instructions for use BEFORE connecting your sterilizer to the power.

Instructions: Electric Steam Sterilizer

When you then connect your sterilizer to the power for the first time the start switch should come on automatically. If it does not, please press the start switch and the amber light should come on to show sterilizing has begun.

It will switch off automatically when the cycle has completed.

This amber switch is a start button only. The sterilizer is designed to switch itself off automatically once the cycle is finished.

2. When I plugged my sterilizer in for the first time, it automatically started and I was unable to switch it off?

The amber button on the sterilizer is a start button only (not a stop button). The product is designed this way so that once the sterilizing cycle begins it cannot be switched off mid-cycle.

This is a deliberate feature to remove any risk of the sterilizer be accidentally switched off mid-cycle, which could mean that the contents are not yet fully sterilized.

The sterilizer will switch off automatically once the cycle has completed.

It is important to refer to our instructions for use when setting up your sterilizer for the first time.

Instructions: Electric Steam Sterilizer

3. How do I descale my sterilizer?

We recommend that you use a descaler specifically designed for electric sterilizers.

We no longer recommend using citric acid for descaling, as it is difficult to find, varies in strengths and does not come with instructions.

4. Why should I descale my sterilizer?

By descaling the sterilizer you remove the build up of limescale on the electric element within the sterilizer. The long term build up of limescale can cause the element to stop working. If you don’t descale the electric sterilizer then this could effect your warranty.

5. I have sterilized my bottles, why have they got marks on them?

The bottles are still required to be washed before sterilizing. Your sterilizer may need descaling, we recommend to descale every 4 weeks.

6. I've got no instructions for my sterilizer?

Please click on the links below to download the instructions for the Electric Steam Sterilizer and the Microwave Steam Sterilizer.

• Electric Steam Sterilizer

• Microwave Steam Sterilizer

7. Tips for using your microwave sterilizer

Make sure the turntable of your microwave is clean. Food residues can overheat and may cause the base of your sterilizer to melt.

If you have a combination microwave, make sure the grill is turned off. Otherwise you risk melting the lid of your sterilizer.

8. Why has the element in the bottom of my sterilizer changed to a brown color?

Your sterilizer is due to be descaled, we recommend to do this approximately every 4-6 weeks.

9. How much water should I use in my sterilizer?

You should use 7fl oz in the Closer to Nature microwave sterilizer and 2.7fl oz in the Closer to Nature Electric sterilizer