Q: What batteries should I use?
A: The parent unit is supplied with rechargeable batteries 2xAAA. Do not use non-rechargeable batteries.
The baby unit does not require batteries. It is designed to run on electricity. If a power outlet is not available, it will run on 4 x AA batteries (not supplied).
Q: How long will the parent unit hold its charge?
A: The Parent unit should remain on the docking station for 16 hours before first use. It will then hold its charge for up to 8 hours.
Q: Is there any danger to my baby from electricity in the Sensor Pad?A: The sensor pad does not carry any electricity and will not affect your baby, even if the mattress becomes wet.
Q: How do I switch off the ticking sound?A: The audible ticking sound gives reassurance that your sensor pad is correctly connected and sensing movement. If you wish to switch off the ticking sound, refer to the ‘adjusting the ticking sound’ section in your instructions manual.
Q: There are lots of false alarms from the sensor pad. What should I do?A: Check the connections are secure and test again. If alarm triggers again, increase the sensitivity setting and test again.
Q: NO alarm sounds after 20 seconds of no movement. What should I do?
A: Make sure there is no vibration near the sensor pad, decrease the sensitivity setting and test again.
Q: What should I do if the LCD shows ‘No Link?
A: If you lose the signal/ link an alert tone will be emitted from the parent unit every 10 seconds and will flash until the link is restored. If this happens, move closer to the baby unit.
Q: How long does the nightlight last?
A: If the baby unit is run on batteries the nightlight will fade out after 5 minutes. If it is run from the power outlet it will remain on until switched off.
Q: Why did the sensor pad alarm only last a few seconds
A: There are two reasons why the alarm will only sound for a few seconds. They are as follows:
- Baby has started to move again – the alarm sounds to alert the baby as well as the parents. The noise will cause baby to stir and cut out the alarm. A red warning light will flash to show the alarm has been triggered. If baby stops moving again, the alarm will go off again.
- The unit has been reset by the parent. At no other time should the alarm stop going off.
Q: From time to time, the unit goes completely silent. Why?
A: The new DECT digital monitor has a power saving feature which will make the unit completely silent until it detects a noise. This is completely normal. If you would like to change the sensitivity of the sound detection, this can be done. Consult the instruction manuals for further information.