Important Safety Information
ABOUT THE TOMMEE TIPPEE ELECTRIC BOTTLE AND FOOD WARMER
We have identified a safety issue with the Tommee Tippee Electric Bottle and Food Warmer sold in the US, Canada and Mexico. An image of the product is below. Baby and parent safety is at the heart of everything we do, so we are taking this very seriously.
This announcement applies only to products in the US, Canada and Mexico. The product is sold on its own and also in kits. No other products in the Tommee Tippee range are affected.
HOW TO CHECK IF YOUR WARMER IS AFFECTED.
We have two types of Tommee Tippee electric warmers. Only one is affected by this recall. Our Pump and Go™ Pouch and Bottle Warmer is not affected. The image below identifies the warmer style being recalled.
If your unit has ‘Min’ on the dial instead of ‘0’ it may also be affected. If you have a product which does not match this picture then it is safe to keep using and you don’t need to read any further down this page.
If you do have the warmer pictured above, please check the base of the unit for the printed batch code and “UL” logo.
If your unit does not have both the “UL” logo and “GY” at the end of the batch code (as shown above in red) then it is safe to continue using and not subject to this recall.
If your unit has both the “UL” logo and “GY at the end of the batch code, please check the numbers in the batch code (as shown above in green). These numbers are in the format MMYY, so 0815 in the picture is August 2015. Please ignore any letters before the highlighted numbers.
All batch codes from April 2016 (0416) onwards are not affected and your bottle warmer is safe to continue using.
If you have an earlier batch code, your product is affected. Please unplug and stop using it immediately and we will send you a replacement. Please read our FAQs below and follow the instructions at the bottom to request your replacement warmer.
READ OUR FREQUENTLY ASKED QUESTIONS.
What is the problem with the product?
This is an electrical issue caused by our external supplier failing to follow our instructions, which could stop safety features from working properly. These features are designed to prevent overheating if there is any kind of electrical fault with the warmer. Should a separate fault occur, the warmers can overheat, posing a fire hazard to consumers.
I have the affected product, what should I do?
Unplug the unit and do not use it. Click the link below and follow the instructions on how to receive your replacement.
My bottle warmer appears to be okay. Can I continue to use it?
No. If your warmer is affected, you must unplug the unit and not use it. You should participate in the recall and replace your product with the new bottle warmer that we will send to you.
Is there a way I can fix/repair the product myself?
No. You should participate in the recall and replace the bottle warmer.
I have this product in a kit. Is it the same one?
This product is sold in a number of starter kits (including the Complete Starter Kit and All in One Newborn Kit). Please see the description of the unit above to identify if you have the affected warmer.
Do I need to send my current product back?
No. However, we do require photographs to demonstrate that your bottle warmer can no longer be used. Once you have completed the steps in the online form, you can dispose of your warmer.
How do I make up a bottle in the meantime?
Please see our how to video with instructions on how to make up a bottle.
How do I get a replacement?
Please follow the link below to obtain your replacement.
Do I need my receipt to receive a replacement?
No. Regardless of whether you bought your unit or received it as a gift you do not need a receipt to receive your replacement.
Do I need to pay for shipping?
No. The replacement will be sent to you free of charge.
My warmer was in a kit, what do I need to do?
We will replace the warmer. No other products in the kit are affected. Please complete the form using the button below.
How long will it take to get a replacement?
We will aim to deliver your replacement in 10 days from completion of the online form.
I have not received my email and tracking number from UPS. What should I do?
It can take up to 5 days to receive your tracking number. Where possible we aim to get this to you much quicker. The email may go to your Clutter or Spam folder. Please check these folders.
How do I track my replacement?
Please use the tracking number in the email you have received from UPS Quantum View to track your delivery on their website www.ups.com. The email will say that you have a package coming from REALTIME RESULTS.
I have other questions, can I speak to someone?
Yes, we have a Toll-free number available for you to call our Careline on 1 877 248 6922 from 9 a.m. to 5 p.m. EST Monday to Friday.
I’m not able to upload photos. What should I do?
Please call us on our Toll-free number 1 877 248 6922 from 9 a.m. to 5 p.m. EST Monday to Friday to speak with one of our advisors for alternative options.
HOW TO RECEIVE YOUR REPLACEMENT ELECTRIC FOOD AND BOTTLE WARMER
Please click the button below and follow the on screen instructions to receive your replacement warmer.